WALK-IN WARRANTY TEMPORARILY CLOSED. PLEASE SHIP FOR SERVICE. LEARN MORE ABOUT OUR COVID-19 RESPONSE.

To our valued customers, vendors, and other visitors to our offices:

The coronavirus/Covid-19 situation is changing every day.

We want to let you know about one of the steps we are taking right now:

For the time being, Kai USA is limiting access to our buildings. Our doors are currently closed to anyone except Kai USA employees. We apologize for the inconvenience.

  • If you are a vendor, please use the phone or email to contact your Kai USA representative.
  • If you are here for warranty, sharpening, or parts request: We are happy to announce that warranty and sharpening services are currently accepting claims through the warranty and sharpening pages on our website. This includes parts requests(Kershaw and ZT only). Social distancing guidelines will continue to be implemented to help ensure the health and safety of our employees. As a result of this new workflow, turnaround times will likely be longer than usual. Please check our warranty and sharpening pages for updates.

We are very sorry for the inconvenience this causes. Thank you for understanding our need to reduce access to our facilities.

We hope this will help limit the spread of Covid-19 and keep our customers, community, and employees safer and healthier.

Sincerely,

Kai USA