Shipping & Returns

Shipping Options

When you order from this website, your order ships for just $6.99 per order anywhere within the United States, no matter how many knives you order. (We’re sorry, but we are not currently shipping to locations outside of the US, including US territories such as Puerto Rico, the U.S. Virgin Islands, American Samoa, etc.) Any Free Shipping promotions we may offer apply to shipping within the continental US only.

SHIPPING DELAYS

We are updating our computer systems May 26th-June 3rd. Orders received during this time may be delayed by up to 2 weeks. We encourage you to hold off on placing orders during this time. Orders will not be shipping during that time frame. Thank you for your patience.

Choose from three shipping methods

Processing, shipping, and handling times are approximated and not guaranteed. You will receive tracking information for your shipping method via the email you provide us with your order.

Please note:

• Orders will be processed and shipped within 1-3 business days.
• Your selected shipping time/method begins once your order leaves our warehouse.
• If you place your order after 10 AM Pacific Standard Time, your order will be processed the following business day. This applies to UPS 2nd Day Air and Next Day Air expedited orders.
• Orders are shipped during business days only, Monday – Friday (excluding holidays).
• We do not process orders on Saturday, Sunday, or major US holidays.
• UPS does not deliver on the weekend.
• UPS ships to street addresses only. Please choose Ground Shipping if you wish to ship to a PO Box or APO/FPO or your order will be cancelled.
• Orders with a total of $200.00 or more may require a signature at the time of delivery.
• We are closed on all major US holidays (Memorial Day, Thanksgiving, Christmas, etc.) so that our employees are able to spend these important days with their families.

ORDER CANCELLATION

You may cancel your order at any time prior to Kai USA processing your order by calling 1-800-325-2891 or emailing customerserviceWEB@kai-usa.com. Unfortunately, we are not able to cancel orders once they have been shipped. You may, however, return the order once it arrives.

RETURNING A PRODUCT

Easy 30-Day Money-Back Guarantee

Changed your mind? If you aren't delighted with your purchase, you can return an unused product, in the original packaging, and with a copy of our website email receipt, within 30 days and we will happily refund the purchase price.

It's easy to return a product purchased from our website

• Please contact Customer Service to request a Return Authorization: 1-800-325-2891 or email us at: customerserviceWEB@kai-usa.com. Be sure to have the information from your packing slip available.
• You will receive email instructions for returning your product.
• Ship your unused product, in its original packaging, to the address identified in our email.
• Kai USA is not responsible for returned items until they are received by us. It is recommended that you insure/track your returned items.

Return address is:

Kai USA Ltd.
9620 SW Herman Rd.
Tualatin, OR 97062
USA

Please note

Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Customer service 1-800-325-2891 or email customerserviceWEB@kai-usa.com to arrange these returns. 
Individual products may be excluded from our Easy 30-Day Money-Back Guarantee. Check the product description before you place your order.

Refunds and credit

You can only initiate a return after an order has been marked as shipped. When an order is shipped, you will receive an email with your tracking information.

The refund will be for the value of the returned items only, unless otherwise noted. Original delivery fees and/or donations are not eligible for refunds. Individual products may be excluded from our Easy 30-Day Money-Back Guarantee, such as final sale items or warehouse sale items. Please check the product description before you place your order.

Credit for returned items can only be applied to the original credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days from the date that the return is accepted.

If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call or email customer service at 1-800-325-2891 or email us at customerserviceWEB@kai-usa.com to discuss the item/s you received. 

Kai USA sales tax policy

Purchases on our website are subject to applicable state and local sales taxes based on delivery addresses.